Policies

Refund policy

Effective October 15, 2026

You see examples and the full price in writing before you pay, so there are no surprises. Here is what happens if something goes wrong.

Floor plans and styled photos

• If we can't deliver what your quote describes, you get a full refund.
• Your quote says how many rounds of changes are included. We make those changes before calling the job finished.
• Once the final full-size files are delivered, the job is complete and isn't refundable. Extra changes after that are quoted separately.

Automations (monthly plans)

• If we can't get your system working as described, you get a full refund of the setup fee and the first month.
• Once setup has started, the setup fee isn't refundable for any other reason.
• You can cancel anytime. The month you're in isn't refunded, and you won't be charged again. You keep the system and your data.

How to ask

Email groundworkkk@gmail.com with what went wrong. We'll answer within 2 business days, and approved refunds go back through PayPal to the account you paid from. Please contact us before opening a PayPal dispute; it is almost always faster.

This policy works together with our terms of service.